When a particularly complex case presents itself, Premex+ provides the answer. Our dedicated and highly-skilled team are ready to step in and give expert assistance whenever required.

Whether you are an established firm with a large client base already working on complex claims, or you are looking to branch out into specialist cases for the first time, we will support you every step of the way.

Our teams are organised into the following core components:

  • On-boarding

    Managed by our most experienced members of staff, our On-Boarding Team is here to support and guide you through the start of your partnership with Premex+. We take the time at the outset to understand your operational requirements and way of working, ensuring our processes fully compliment yours. Our On-Boarding Team is here to ensure that your journey with Premex+ runs as smoothly as possible.

  • Case Handlers

    During the on-boarding process, our Experienced Case Handlers will be assigned to you. They will continue to build a partnership with your practice and develop the best way of working.

  • Service Managers
    Our Service Managers deliver professional, helpful and high quality assistance with any matter. The Service Management Team is also responsible for:
    • Ensuring that all service level agreements are met or exceeded
    • Escalation of urgent cases that need the upmost care and attention
    • Management information - provide performance reports against agreed service level agreements
  • Expert Panel
    At the heart of Premex+ is our extensive panel of specialist medical experts, who have been assessed against our high standards to ascertain their:
    • Ability to write comprehensive and reliable medico-legal reports
    • Bedside manner
    • Main medical specialisms and any sub-specialisms
    • Experience in court situations
    • Experience in telephone conferences
  • Quality Assurance Team

    At Premex+ we integrate seamlessly with the service you provide to your clients, maintaining the standards set by you. Our Quality Assurance Team completes audits throughout the life-cycle of a case ensuring we provide the highest quality of support.

  • Customer Service Team

    This team is the first port of call for all queries and service issues. Any initial queries will be addressed and resolved on the first call. Our experiences team have extensive knowledge of all types of cases, so will be able to aid and assist.