Whether you are an established firm with a large client base already working on complex claims, or you are looking to branch out into specialist cases for the first time, we will support you every step of the way.
Our teams are organised into the following core components:
Managed by our most experienced members of staff, our On-Boarding Team is here to support and guide you through the start of your partnership with Premex+. We take the time at the outset to understand your operational requirements and way of working, ensuring our processes fully compliment yours. Our On-Boarding Team is here to ensure that your journey with Premex+ runs as smoothly as possible.
During the on-boarding process, our Experienced Case Handlers will be assigned to you. They will continue to build a partnership with your practice and develop the best way of working.
Our Service Managers deliver professional, helpful and high quality assistance with any matter. The Service Management Team is also responsible for:
- Ensuring that all service level agreements are met or exceeded
- Escalation of urgent cases that need the upmost care and attention
- Management information - provide performance reports against agreed service level agreements
At the heart of Premex+ is our extensive panel of specialist medical experts, who have been assessed against our high standards to ascertain their:
- Ability to write comprehensive and reliable medico-legal reports
- Bedside manner
- Main medical specialisms and any sub-specialisms
- Experience in court situations
- Experience in telephone conferences
With over 12 years’ nursing experience, our in-house Clinical Nurse uses her knowledge to ensure the most appropriate medical expert is appointed for each claim. Her clinical background has enabled her to build strong working relationships with medical experts. She is also on hand to provide assistance to the wider team with case notes or any other medical queries.
Quality Assurance Team
At Premex+ we integrate seamlessly with the service you provide to your clients, maintaining the standards set by you. Our Quality Assurance Team completes audits throughout the life-cycle of a case ensuring we provide the highest quality of support.
Customer Service Team
This team is the first port of call for all queries and service issues. Any initial queries will be addressed and resolved on the first call. Our experiences team have extensive knowledge of all types of cases, so will be able to aid and assist.